Group Chief Executive OfficerMichael is Group Chief Executive Officer and joined the company in March 2019. A Chartered Insurer, Michael has extensive experience in digitally driven, agile, technology-based distribution and underwriting.
Chief People OfficerJo has worked at First Central since the company started back in 2008 – initially as HR Manager, then Head of HR and HR director, before becoming Chief People Officer in January 2021.
Chief Claims OfficerJonathan joined First Central Group as Chief Claims Officer in April 2018 to deliver the business’s future digital customer claims strategy. In addition to this, he provides leadership on the processes and governance of the group’s claims indemnity spend and reserving.
Chief Transformation OfficerZuzana joined First Central as Head of Premium Finance in 2012. Over time, her role broadened into operations to include Contact Centre management, service quality, customer claims and operational excellence, resulting in her becoming Operations Director in January 2019. She was then promoted to Programme Director in January 2020, before becoming Chief Transformation Officer alongside the creation of a Transformation pillar in 2023.
Chief Information OfficerJohn is Chief Information Officer of First Central Group. He joined the company as Group Chief Architect in August 2011 with responsibility for developing the business’s internal technical capabilities, particularly online. His wealth of experience has helped us digitise the traditional back-office insurance functions and build our own, more modern and flexible insurance 'suite'.
Chief Commercial OfficerBen joined First Central as Chief Commercial Officer in August 2019, to help develop and deliver the group’s 5-year strategy.
Chief Underwriting OfficerGareth joined First Central as Chief Underwriting Officer in October 2019 to lead the technical functions of the business and maintain market-leading capability.
Chief Governance OfficerRichard joined First Central as Chief Governance Officer in November 2020, to oversee the governance functions within First Central, with focus on the likes of Risk & Compliance, Legal, Internal Audit and Company Secretarial areas, as well as ensure that the Group is governed in accordance with the standards set by the Board, Regulators and best industry practice.
Group Strategy DirectorWill joined First Central as Chief of Staff in 2021, before becoming Group Strategy Director in March 2023. He’s responsible for translating the Group’s strategy into coordinated actions across the business, working closely with our senior leaders to articulate the Group’s long-term strategic vision and develop plans to support its delivery.